cant get to main menu

KiB · 04-17-2006, 10:20

okay, it worked before, but for some reason now when i press/hold the joystick for 2 seconds, it doesn't go to the main menu to switch modes or go into Settings. i've tried holding it for several seconds, but nothing happens.

anyone have a clue why this wont work?

thanks.

Pete7874 · 04-17-2006, 11:26

If all else fails, try resetting it.

KiB · 04-17-2006, 11:49

i guess i'll have to try that, since i dont know of any other options.....

the reset is just sort of like re-booting a PC. it wont remove any of the music i've put on the player, right?

Artificialharmony · 04-17-2006, 12:00

no it won't

KiB · 04-17-2006, 12:15

i hit reset, which basically just kills the power.
i turned it back on and i still cant get to the main menu, just the AV folders.

doniago · 04-17-2006, 13:10

Sounds like you may need to RMA. I've never heard of this happening before.

frankmulder · 04-17-2006, 13:11

Now already... I'm not happy for KiB

KiB · 04-17-2006, 13:16

should i email them first?

would a firmware upgrade help? shouldn't need to do that.

like i said, it worked when i first got it the other day. i haven't tried it in a few days, was just enjoying listening. now today when i press/hold the joystick nothing happens.

frankmulder · 04-17-2006, 13:55

It sounds like a hardware issue, so firmware upgrade won't help (although you can try it, of course).
You can try to e-mail them first, but I read that Cowon usually doesn't reply very quick, so a phone call might be better.

KiB · 04-17-2006, 14:09

well, i submitted a ticket with tech support on their site. they recommended re-loading the firmware and seeing if that helps.

great, now i have to wade thru the 237,000 posts in the Firmware forum to figure out how the hell to do that.....

nowyoucanlaugh · 04-17-2006, 14:16

Click here to download 2.10E final. Unzip, then follow the instructions here. There are even images for you

I don't have an x5 personally, but hopefully the firmware upgrade should work. Good luck.

KiB · 04-17-2006, 14:27

thanks for the help, much appreciated. but neither link works....

nowyoucanlaugh · 04-17-2006, 14:34

Quote:

Originally Posted by KiB

thanks for the help, much appreciated. but neither link works....

Hmm thats strange (the links work for me)...just go to http://eng.iaudio.com , click download, f/w s/w and select the x5 2.10 firmware and there should be a download link and instructions.

KiB · 04-17-2006, 14:39

thanks again. i'll try these links again from home. i'm at work now and none of them work, maybe something screwy here....

afruff23 · 04-17-2006, 14:50

Please describe where in the navigation screen you are when you press and HOLD the joystick to go to main menu. You are supposed to be at the "now playing sort of screen". You can't go to the main menu while browsing folders.

04-17-2006, 10:20	#1
KiB Senior Member Join Date: Mar 2006 Posts: 208	cant get to main menu okay, it worked before, but for some reason now when i press/hold the joystick for 2 seconds, it doesn't go to the main menu to switch modes or go into Settings. i've tried holding it for several seconds, but nothing happens. anyone have a clue why this wont work? thanks. __________________ 30GB X5L Lacie 120GB external HD Windows XP Ludwig drums Chow/Collie mix (black) 2004 Honda Accord (Dark Green) 2004 Honda Civic (Black) Kenneth Cole bathrobe International Delight flavored creamers Bassett bedroom furniture (dark wood)

04-17-2006, 11:26	#2
Pete7874 X5 killa Join Date: Aug 2005 Location: Florida, USA Posts: 738	If all else fails, try resetting it. __________________ X5 20GB + Shure E2C

04-17-2006, 11:49	#3
KiB Senior Member Join Date: Mar 2006 Posts: 208	i guess i'll have to try that, since i dont know of any other options..... the reset is just sort of like re-booting a PC. it wont remove any of the music i've put on the player, right? __________________ 30GB X5L Lacie 120GB external HD Windows XP Ludwig drums Chow/Collie mix (black) 2004 Honda Accord (Dark Green) 2004 Honda Civic (Black) Kenneth Cole bathrobe International Delight flavored creamers Bassett bedroom furniture (dark wood)

04-17-2006, 12:15	#5
KiB Senior Member Join Date: Mar 2006 Posts: 208	i hit reset, which basically just kills the power. i turned it back on and i still cant get to the main menu, just the AV folders. __________________ 30GB X5L Lacie 120GB external HD Windows XP Ludwig drums Chow/Collie mix (black) 2004 Honda Accord (Dark Green) 2004 Honda Civic (Black) Kenneth Cole bathrobe International Delight flavored creamers Bassett bedroom furniture (dark wood)

04-17-2006, 13:16	#8
KiB Senior Member Join Date: Mar 2006 Posts: 208	should i email them first? would a firmware upgrade help? shouldn't need to do that. like i said, it worked when i first got it the other day. i haven't tried it in a few days, was just enjoying listening. now today when i press/hold the joystick nothing happens. __________________ 30GB X5L Lacie 120GB external HD Windows XP Ludwig drums Chow/Collie mix (black) 2004 Honda Accord (Dark Green) 2004 Honda Civic (Black) Kenneth Cole bathrobe International Delight flavored creamers Bassett bedroom furniture (dark wood)

04-17-2006, 12:00	#4
Artificialharmony Member Join Date: Jan 2006 Posts: 80	no it won't

04-17-2006, 13:10	#6
doniago I, Like, Do Stuff Here. Join Date: Jun 2005 Location: Burlington, VT Posts: 4,652	Sounds like you may need to RMA. I've never heard of this happening before.

04-17-2006, 13:11	#7
frankmulder Senior Member Join Date: Mar 2006 Location: Netherlands Posts: 478	Now already... I'm not happy for KiB

04-17-2006, 13:55	#9
frankmulder Senior Member Join Date: Mar 2006 Location: Netherlands Posts: 478	It sounds like a hardware issue, so firmware upgrade won't help (although you can try it, of course). You can try to e-mail them first, but I read that Cowon usually doesn't reply very quick, so a phone call might be better.

04-17-2006, 14:09	#10
KiB Senior Member Join Date: Mar 2006 Posts: 208	well, i submitted a ticket with tech support on their site. they recommended re-loading the firmware and seeing if that helps. great, now i have to wade thru the 237,000 posts in the Firmware forum to figure out how the hell to do that..... __________________ 30GB X5L Lacie 120GB external HD Windows XP Ludwig drums Chow/Collie mix (black) 2004 Honda Accord (Dark Green) 2004 Honda Civic (Black) Kenneth Cole bathrobe International Delight flavored creamers Bassett bedroom furniture (dark wood)

04-17-2006, 14:16	#11
nowyoucanlaugh laziness is a lifestyle Join Date: Apr 2006 Location: Connecticut Posts: 62	Click here to download 2.10E final. Unzip, then follow the instructions here. There are even images for you I don't have an x5 personally, but hopefully the firmware upgrade should work. Good luck. __________________ D2+A2=love

04-17-2006, 14:27	#12
KiB Senior Member Join Date: Mar 2006 Posts: 208	thanks for the help, much appreciated. but neither link works.... __________________ 30GB X5L Lacie 120GB external HD Windows XP Ludwig drums Chow/Collie mix (black) 2004 Honda Accord (Dark Green) 2004 Honda Civic (Black) Kenneth Cole bathrobe International Delight flavored creamers Bassett bedroom furniture (dark wood)

04-17-2006, 14:39	#14
KiB Senior Member Join Date: Mar 2006 Posts: 208	thanks again. i'll try these links again from home. i'm at work now and none of them work, maybe something screwy here.... __________________ 30GB X5L Lacie 120GB external HD Windows XP Ludwig drums Chow/Collie mix (black) 2004 Honda Accord (Dark Green) 2004 Honda Civic (Black) Kenneth Cole bathrobe International Delight flavored creamers Bassett bedroom furniture (dark wood)

04-17-2006, 14:50	#15
afruff23 Hater of Epithets Join Date: Jan 2006 Posts: 2,062	Please describe where in the navigation screen you are when you press and HOLD the joystick to go to main menu. You are supposed to be at the "now playing sort of screen". You can't go to the main menu while browsing folders.

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