a very bad experience with Cowon Support

ts64 · 01-07-2011, 14:07

I've sent a bricked iaudio7 for repairing under warranty to the European Cowon Support Center in Germany, but they've refused to freely repair it arguing that I need to contact my local dealer. (they wished to charge me 80€)

Lastly, I requested to sent back to me the device but since three weeks now I didn't get any answer from us. (May be they repaired it and want to keep it for us, i don't know ?)

The person who answered my email was Alvaro keuck??, he answered my emails using the email adresses of the persons that I initially contacted, i.e;, marcus.boereth@cowon-germany.com and Michele.Penta@cowon-germany.com ? (very strange!!)

This is finally a very bad experience with Cowon that i wanted to share!
Cheers

doniago · 01-07-2011, 15:24

My understanding is that if you're in Europe then contacting the dealer first -is- the proper procedure, but I'm not the most qualified to say.

Mr. Black · 01-07-2011, 16:01

Quote:

Originally Posted by doniago

My understanding is that if you're in Europe then contacting the dealer first -is- the proper procedure, but I'm not the most qualified to say.

Technically, yes that's correct. Under most EU consumer law your contract is with the seller.

Shit poor form on the Cowon Germany guys not to repair it though (assuming it was a warranty covered issue)

01-07-2011, 14:07	#1
ts64 Junior Member Join Date: Dec 2010 Posts: 2	a very bad experience with Cowon Support I've sent a bricked iaudio7 for repairing under warranty to the European Cowon Support Center in Germany, but they've refused to freely repair it arguing that I need to contact my local dealer. (they wished to charge me 80€) Lastly, I requested to sent back to me the device but since three weeks now I didn't get any answer from us. (May be they repaired it and want to keep it for us, i don't know ?) The person who answered my email was Alvaro keuck??, he answered my emails using the email adresses of the persons that I initially contacted, i.e;, marcus.boereth@cowon-germany.com and Michele.Penta@cowon-germany.com ? (very strange!!) This is finally a very bad experience with Cowon that i wanted to share! Cheers

01-07-2011, 15:24	#2
doniago I, Like, Do Stuff Here. Join Date: Jun 2005 Location: Burlington, VT Posts: 4,652	My understanding is that if you're in Europe then contacting the dealer first -is- the proper procedure, but I'm not the most qualified to say. __________________ DonIago Iron Mod "When you do things right, people won't be sure you did anything at all."

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