Warning about SUNTEC

austinv · 06-02-2005, 06:20

I don't know what's going on with our old sponsor, shopsuntec.com, but no one has been able to reach them for some time now, including me. Where they've gone, what the problem is, whether they are still in business... it's all a mystery.

If you've been having a problem with your order/product, you'll probably need to contact your credit card company to get a refund.

We would advise against buying anything from the SHOPsuntec.com website at this time.

This is all the info I can find about them, for those of you who didn't pay by credit card...

Stephanie Yi
Director of Business Operations
SUNTEC, INC.
1-703-481-2626

primary email: webmaster@suntecint.com

paypal id: SunTec Inc.

paypal confirmed address:
12890 Darnick Court
Bristow, VA 20136
United States

address listed on thier website:
SunTec Inc.
2875 Towerview Rd, Suite A1
Herndon, VA 20171

and

SunTec Inc.
P.O. Box 3744
Merrifield, VA 22116 USA

other contact info from thier website:
Customer Sales & Service: 866.481.2626(Toll Free-U.S Only)
Fax: 703.481.7966
International: 703.481.2626(Outside the U.S)
eMail: support@suntecint.com, info@suntecint.com, sales@suntecint.com

MSN Passport : yi_steph@hotmail.com

WHOIS lookup on suntecint.com shows:
Stephanie Yi (J9P24) syi@woosinglobal.com
1211 S. Eads St. #206
Arlington, Va 22202
United States
Phone: (713)9795550
Record last updated on 2004-06-14

WHOIS lookup on shopsuntec.com shows:
Organisation Name.... Hyon Yi
Organisation Address. 2875 Towerview Rd. Suite A1
Organisation Address. Herndon
Organisation Address. 20171

...good luck.

Also, if anyone has had a _successful_ purchase from SHOPsuntec recently, please let us know...

alt · 06-02-2005, 12:11

It sucks that things had to work out this way.

lasers60 · 06-02-2005, 15:50

can i say it now?

I TOLD YOU SO

bulldog · 06-02-2005, 22:32

I live in Northern Virginia, maybe I should go to these addresses

Jim Hogan · 06-02-2005, 23:11

Today I sent Suntec an email requesting instructions on how to return for refund the I5 2GB player they sold me in April. Cowan has now acknowledged that these units have design defects (although 2GB memory in theory, actual capacity is limited to 450 files+folders, or about the capacity of the I5 1GB model which is about half the price...

Cowan indicates that retailers will waive return policies in light of the acknowledged design defect (a defect that Cowan is working to resolve but so far no known solutions.) Given the apparent demise of SunTec, I'm guessing I'm stuck with an expensive 2GB I5 that provides no advantage over the 1GB model. (Glad I ordered my wife's unit from PCMALL ...)

Jim Hogan · 06-02-2005, 23:17

AND one more note: SunTec did not send a copy of the invoice or a receipt wen they shipped my I5 to me in April, which may make it impossible to take advantage of the Cowon warranty. (I do have my VISA statement showing the debit from SUnTEc, so maybe that will work if needed.)

austinv · 06-03-2005, 15:03

Kajok: all major credit cards provide fraud protection and usually some protection against getting defective products or no product at all, if you can't resolve it through the company. I've had to do this a few times with Visa and MasterCard, no problem...

austinv · 06-03-2005, 15:05

And Kajok: stop spamming the forum. You have put the exact same comment in multiple threads. We get the point, it's been said.

austinv · 06-04-2005, 18:27

Quote:

Originally Posted by Kajok

Austinv sorry, I'll stop when refunded...

Kajok: no, you'll stop now. if you have something new to add, that's fine, but don't post the same thing in multiple threads. that's spamming, and you've been warned.

cbutton · 06-05-2005, 03:16

I placed an order on May 17, 2005 and they were very quick to debit my card and then send an e-mail about processing the order and being sent by 1-3 day priority mail. I tried numerous times to contact them, but to no avail. Finally, I got an e-mail message yesterday that "everyone was out of the country" until today. That has to be the biggest bunch of bull I've ever heard. They swindled everyone who recently paid money for any player. They may have had good service in the past, but now they are just plain crooks. I can'y believe their website is still up accepting new orders when I'm sure there is no intention of sending out any of them. Their BBB logo is also false; I could not find them listed in the rgistry at the BBB site. I hope everyone who placed orders will get their moneyback from their credit card or Suntec.

austinv · 06-05-2005, 03:25

sorry about your situation cbutton... as long as you paid by credit card then getting a refund should be easy, through the CC company.

kemot1984 · 06-05-2005, 05:48

Just to support austinv:

Kajok, if you just wanted to warn other people using this forum, you've done it already. People, who regularly read this forum have already read you warnings. If they don't read it reguraly, there is a sticky post with warning, which they can't miss!

lasers60 · 06-06-2005, 19:58

Kajok is right tho, he just wants to get the word out, i mean it is a very expensive peice of technology that lots of people paid for, but are still without

thats just my opinion tho

austinv · 06-08-2005, 10:41

SHOPsuntec forum has been closed. Any further comments can be posted in this thread.

kp · 06-08-2005, 13:22

anyone got a refund or anything from Suntec lately?

06-02-2005, 06:20	#1
austinv Ex-Webmaster Join Date: Sep 2004 Location: Kansas Posts: 754	I don't know what's going on with our old sponsor, shopsuntec.com, but no one has been able to reach them for some time now, including me. Where they've gone, what the problem is, whether they are still in business... it's all a mystery. If you've been having a problem with your order/product, you'll probably need to contact your credit card company to get a refund. We would advise against buying anything from the SHOPsuntec.com website at this time. This is all the info I can find about them, for those of you who didn't pay by credit card... Stephanie Yi Director of Business Operations SUNTEC, INC. 1-703-481-2626 primary email: webmaster@suntecint.com paypal id: SunTec Inc. paypal confirmed address: 12890 Darnick Court Bristow, VA 20136 United States address listed on thier website: SunTec Inc. 2875 Towerview Rd, Suite A1 Herndon, VA 20171 and SunTec Inc. P.O. Box 3744 Merrifield, VA 22116 USA other contact info from thier website: Customer Sales & Service: 866.481.2626(Toll Free-U.S Only) Fax: 703.481.7966 International: 703.481.2626(Outside the U.S) eMail: support@suntecint.com, info@suntecint.com, sales@suntecint.com MSN Passport : yi_steph@hotmail.com WHOIS lookup on suntecint.com shows: Stephanie Yi (J9P24) syi@woosinglobal.com 1211 S. Eads St. #206 Arlington, Va 22202 United States Phone: (713)9795550 Record last updated on 2004-06-14 WHOIS lookup on shopsuntec.com shows: Organisation Name.... Hyon Yi Organisation Address. 2875 Towerview Rd. Suite A1 Organisation Address. Herndon Organisation Address. 20171 ...good luck. Also, if anyone has had a _successful_ purchase from SHOPsuntec recently, please let us know... __________________ References: heatware \| head-fi.org \| eBay

06-03-2005, 15:03	#7
austinv Ex-Webmaster Join Date: Sep 2004 Location: Kansas Posts: 754	Kajok: all major credit cards provide fraud protection and usually some protection against getting defective products or no product at all, if you can't resolve it through the company. I've had to do this a few times with Visa and MasterCard, no problem... __________________ References: heatware \| head-fi.org \| eBay

06-03-2005, 15:05	#8
austinv Ex-Webmaster Join Date: Sep 2004 Location: Kansas Posts: 754	And Kajok: stop spamming the forum. You have put the exact same comment in multiple threads. We get the point, it's been said. __________________ References: heatware \| head-fi.org \| eBay

06-05-2005, 03:25	#11
austinv Ex-Webmaster Join Date: Sep 2004 Location: Kansas Posts: 754	sorry about your situation cbutton... as long as you paid by credit card then getting a refund should be easy, through the CC company. __________________ References: heatware \| head-fi.org \| eBay

06-08-2005, 10:41	#14
austinv Ex-Webmaster Join Date: Sep 2004 Location: Kansas Posts: 754	SHOPsuntec forum has been closed. Any further comments can be posted in this thread. __________________ References: heatware \| head-fi.org \| eBay

06-02-2005, 12:11	#2
alt Member Join Date: May 2005 Posts: 44	It sucks that things had to work out this way.

06-02-2005, 15:50	#3
lasers60 Member Join Date: Apr 2005 Posts: 67	can i say it now? I TOLD YOU SO

06-02-2005, 22:32	#4
bulldog Junior Member Join Date: May 2005 Posts: 7	I live in Northern Virginia, maybe I should go to these addresses

06-02-2005, 23:11	#5
Jim Hogan Junior Member Join Date: Mar 2005 Posts: 12	Today I sent Suntec an email requesting instructions on how to return for refund the I5 2GB player they sold me in April. Cowan has now acknowledged that these units have design defects (although 2GB memory in theory, actual capacity is limited to 450 files+folders, or about the capacity of the I5 1GB model which is about half the price... Cowan indicates that retailers will waive return policies in light of the acknowledged design defect (a defect that Cowan is working to resolve but so far no known solutions.) Given the apparent demise of SunTec, I'm guessing I'm stuck with an expensive 2GB I5 that provides no advantage over the 1GB model. (Glad I ordered my wife's unit from PCMALL ...)

06-02-2005, 23:17	#6
Jim Hogan Junior Member Join Date: Mar 2005 Posts: 12	AND one more note: SunTec did not send a copy of the invoice or a receipt wen they shipped my I5 to me in April, which may make it impossible to take advantage of the Cowon warranty. (I do have my VISA statement showing the debit from SUnTEc, so maybe that will work if needed.)

06-05-2005, 03:16	#10
cbutton Junior Member Join Date: Jun 2005 Posts: 1	I placed an order on May 17, 2005 and they were very quick to debit my card and then send an e-mail about processing the order and being sent by 1-3 day priority mail. I tried numerous times to contact them, but to no avail. Finally, I got an e-mail message yesterday that "everyone was out of the country" until today. That has to be the biggest bunch of bull I've ever heard. They swindled everyone who recently paid money for any player. They may have had good service in the past, but now they are just plain crooks. I can'y believe their website is still up accepting new orders when I'm sure there is no intention of sending out any of them. Their BBB logo is also false; I could not find them listed in the rgistry at the BBB site. I hope everyone who placed orders will get their moneyback from their credit card or Suntec.

06-05-2005, 05:48	#12
kemot1984 Member Join Date: Mar 2005 Posts: 49	Just to support austinv: Kajok, if you just wanted to warn other people using this forum, you've done it already. People, who regularly read this forum have already read you warnings. If they don't read it reguraly, there is a sticky post with warning, which they can't miss!

06-06-2005, 19:58	#13
lasers60 Member Join Date: Apr 2005 Posts: 67	Kajok is right tho, he just wants to get the word out, i mean it is a very expensive peice of technology that lots of people paid for, but are still without thats just my opinion tho

06-08-2005, 13:22	#15
kp Junior Member Join Date: Apr 2005 Posts: 5	anyone got a refund or anything from Suntec lately?

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