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05-23-2008, 07:25
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#1 |
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Junior Member
Join Date: May 2008
Posts: 1
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Cowon Europe
Recently the joystick on my X5L malfunctioned. Having read posts on here, I knew it had to be repaired by Cowon. I sent it to Cowon Europe who fixed it for 70€ and in addition replaced the cracked screen without me even asking (a really pleasant and unexpected bonus).
I was delighted by the service and have tried on a number of occasions to e-mail Michele Penta at Cowon Europe to thank them but the e-mails have all been returned as unsent. I have read today that others are having difficulty contacting them by e-mail. Any suggestions? |
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06-06-2008, 14:34
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#2 |
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Member
Join Date: Jun 2007
Location: Ireland
Posts: 56
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Iam just wondering where did you get the contact for Cowon Europ. I have a problem with joystick on my A2 and am living in Ireland. Please let me know.
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07-09-2008, 10:59
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#3 | |
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Junior Member
Join Date: Jul 2008
Posts: 1
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Quote:
here are the contact details for the COWON Service center in Europe. COWON Europe GmbH Mergenthalerallee 55-59 D-65760 Eschborn Tel: (+49) (06196)-76916-60 Fax: (+49) (06196)-76916-11 Email: michele.penta@cowon-germany.com Website: www.COWON-germany.com |
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07-11-2008, 19:29
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#4 |
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Senior Member
Join Date: Jan 2006
Location: South Florida
Posts: 773
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Also add the following potential contact information to the above list...
E-Mail: info.de@cowon.com http://www.cowon.ch/support.html jamesjang@cowon.com |
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07-13-2008, 09:24
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#5 | |
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Member
Join Date: Jun 2007
Location: Ireland
Posts: 56
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Quote:
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03-05-2009, 04:23
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#6 |
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Junior Member
Join Date: Dec 2008
Posts: 8
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Cowon Europe only repairs Cowon products under warranty from customers in germany and Austria. Has anyone from another European country managed to get their Cowon repaired free under warranty. It seems the rest of Europe is not included in their warranty plan. I shouldn´t have to pay 90 euros to have mine fixed when it is 2 months old.
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03-05-2009, 04:42
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#7 |
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Senile Im-poster
Join Date: Aug 2008
Location: The Netherlands
Posts: 727
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I got my iaudio 6 repaired back in the day, free of charge and i'm from the Netherlands..
__________________
Cowon S9  Iphone 3GS*music ....................*Games (monkey Island, Myst) *video ....................*SMS/MMS *radio ....................*WiFI/3G internet ^shut up, it works for me  I will NEVER ask for donations. PLEASE do NOT send any money to me. |
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03-05-2009, 04:59
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#8 |
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Junior Member
Join Date: Mar 2009
Posts: 8
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11-10-2009, 07:58
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#9 | |
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Junior Member
Join Date: Dec 2006
Posts: 12
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Quote:
 Additional contact : marcus.boereth@cowon-germany.com Seriously they're very professional people, I'm impressed how quick they fix the stuff. In my case, it took 1 week after they received it to have it back, delivered at my house, for free. Finally, don't forget to send your invoice to get the warranty working. I bought my S9 from an ebay seller and he just emailed me an invoice, which I forwarded to Marcus Boereth, the guy whose e-mail is stated above. So it's not really complicated :-) You have to send it at your own cost though... (even if it's under warranty) Also they can repair stuff if it's not under warranty, or if the damage is not covered by warranty, but in this case, well, obviously you have to pay. However they make a cost estimate before doing anything. Hope this helps ! |
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06-09-2010, 10:52
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#10 |
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Junior Member
Join Date: Jun 2010
Posts: 4
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if its out of warranty www.dadaudio.com do repairs also I've heard .
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