Troubles with the sound : no sound !

Wolrag · 06-11-2012, 08:29

Hi everyone !

I'm having some sound troubles with my Cowon S9 ; there is no sound anymore !

Shall I try a hard reset, or directly something like TccTool ?

Thanks, everybody !

Wolrag

Eumldeuml · 06-11-2012, 10:24

Well, I don't consider you dumb, but there are some simple reasons you should check:
Do the headphones work with other devices? (You could also try to bend the cable a little bit at different positions, maybe the it is damaged)
Have you cleaned the cable socket?
Are you music files broken?
Is the volume turned down?

If you find no solution after checking this, then it might be something worse.

Wolrag · 06-11-2012, 12:55

Of course I've checked all of these points

Headphones : working
Socket : cleared
Music files : normal
Volume : all the way up !!

No mute, no other crappy stuff !

So ... Something worse ?

Eumldeuml · 06-11-2012, 13:15

Maybe there's something broken inside the player... a loose cable near the socket or something like that.
It also might be a firmware problem or some kind of that. You should try to reinstall the firmware to see if it works.

Wolrag · 06-11-2012, 13:22

Firmware 2.53 re-installed !

Maybe a kind of hard reset ? Or TccTool ?
hope it's only firmware !

Eumldeuml · 06-11-2012, 13:32

Well, I don't know nothing about TccTool, so I can't help you there :/
But I wish you good luck with your problem

Kizune · 06-11-2012, 13:37

AFAIK, Tcctool just force-installs the firmware in case you can't open your player the usual way in Windows (using Windows Explorer), so the result won't be different from a normal firmware re-installation.

Wolrag · 06-11-2012, 13:51

If You're right, I'm damned !!

So ... what's the solution ?

WAI · 06-11-2012, 14:55

your headphone socket may have come loose somehow. repairing it is somewhat easy for some if you've soldered before that is. this isn't a software issue. it's a hardware issue sadly

Wolrag · 06-11-2012, 15:16

Hmmm !!

Don't you think that some pbs may appear because of custom UIs ?

WAI · 06-11-2012, 15:54

Quote:

Originally Posted by Wolrag

Hmmm !!

Don't you think that some pbs may appear because of custom UIs ?

not saying it's impossible but from of the amount of UIs i have tested/used i haven't come up with such an issue and this is highly unlikely the case. believe me it's hardware if anything

Kizune · 06-11-2012, 15:58

Out of curiosity, what UCI(s) did you use before that happened?

Anyway, I agree with WAI, it's probably a hardware issue.

Wolrag · 06-11-2012, 17:04

I can't remember the name. I've installed it when I bought the S9, 2 or 3 years ago !

Maybe something like "Jet ..." or beginng with a J !

Anyway, I'd like to thank you Kizu, with WAI and Eumldeuml for replying me !!

Kizune · 06-11-2012, 17:06

Oh, haha, okay. I guess that disqualifies the chance that a UCI causes the problem.

Wolrag · 06-12-2012, 08:37

Back to After sale serivce ?

06-11-2012, 08:29	#1
Wolrag Junior Member Join Date: Jun 2012 Posts: 7	Troubles with the sound : no sound ! Hi everyone ! I'm having some sound troubles with my Cowon S9 ; there is no sound anymore ! Shall I try a hard reset, or directly something like TccTool ? Thanks, everybody ! Wolrag

06-11-2012, 13:37	#7
Kizune Feel free to call me 'Kizu' ;) Join Date: Jan 2009 Location: Germany, Baden-Württemberg Posts: 5,968	AFAIK, Tcctool just force-installs the firmware in case you can't open your player the usual way in Windows (using Windows Explorer), so the result won't be different from a normal firmware re-installation. __________________ me @ Google+ \| Twitter \| Flickr \| deviantART audio setup: Cowon J3 32gb \| Cowon Z2 16gb \| Audio Technica ATH-M50 other: Galaxy Nexus \| Nexus 7

06-11-2012, 14:55	#9
WAI VIP Member Join Date: Nov 2006 Location: United States, Alabama Posts: 4,843	your headphone socket may have come loose somehow. repairing it is somewhat easy for some if you've soldered before that is. this isn't a software issue. it's a hardware issue sadly __________________ My Thread D2 Theme/Flash Skin Packs, FAQ, and Tools S9 UCI's, FAQ, and Tools + READ the Disclaimer Notice.Thanks! Link to All COWON Products includes: Firmware/Manuals/logos (Unable to access them without Login) FOLLOW ME! Youtube UStream Twitter

06-11-2012, 15:58	#12
Kizune Feel free to call me 'Kizu' ;) Join Date: Jan 2009 Location: Germany, Baden-Württemberg Posts: 5,968	Out of curiosity, what UCI(s) did you use before that happened? Anyway, I agree with WAI, it's probably a hardware issue. __________________ me @ Google+ \| Twitter \| Flickr \| deviantART audio setup: Cowon J3 32gb \| Cowon Z2 16gb \| Audio Technica ATH-M50 other: Galaxy Nexus \| Nexus 7 Last edited by Kizune; 06-11-2012 at 16:01..

06-11-2012, 17:06	#14
Kizune Feel free to call me 'Kizu' ;) Join Date: Jan 2009 Location: Germany, Baden-Württemberg Posts: 5,968	Oh, haha, okay. I guess that disqualifies the chance that a UCI causes the problem. __________________ me @ Google+ \| Twitter \| Flickr \| deviantART audio setup: Cowon J3 32gb \| Cowon Z2 16gb \| Audio Technica ATH-M50 other: Galaxy Nexus \| Nexus 7

06-11-2012, 10:24	#2
Eumldeuml Member Join Date: Jan 2012 Posts: 82	Well, I don't consider you dumb, but there are some simple reasons you should check: Do the headphones work with other devices? (You could also try to bend the cable a little bit at different positions, maybe the it is damaged) Have you cleaned the cable socket? Are you music files broken? Is the volume turned down? If you find no solution after checking this, then it might be something worse.

06-11-2012, 12:55	#3
Wolrag Junior Member Join Date: Jun 2012 Posts: 7	Of course I've checked all of these points Headphones : working Socket : cleared Music files : normal Volume : all the way up !! No mute, no other crappy stuff ! So ... Something worse ?

06-11-2012, 13:15	#4
Eumldeuml Member Join Date: Jan 2012 Posts: 82	Maybe there's something broken inside the player... a loose cable near the socket or something like that. It also might be a firmware problem or some kind of that. You should try to reinstall the firmware to see if it works.

06-11-2012, 13:22	#5
Wolrag Junior Member Join Date: Jun 2012 Posts: 7	Firmware 2.53 re-installed ! Maybe a kind of hard reset ? Or TccTool ? hope it's only firmware !

06-11-2012, 13:32	#6
Eumldeuml Member Join Date: Jan 2012 Posts: 82	Well, I don't know nothing about TccTool, so I can't help you there :/ But I wish you good luck with your problem

06-11-2012, 13:51	#8
Wolrag Junior Member Join Date: Jun 2012 Posts: 7	If You're right, I'm damned !! So ... what's the solution ?

06-11-2012, 15:16	#10
Wolrag Junior Member Join Date: Jun 2012 Posts: 7	Hmmm !! Don't you think that some pbs may appear because of custom UIs ?

06-11-2012, 17:04	#13
Wolrag Junior Member Join Date: Jun 2012 Posts: 7	I can't remember the name. I've installed it when I bought the S9, 2 or 3 years ago ! Maybe something like "Jet ..." or beginng with a J ! *Anyway, I'd like to thank you Kizu, with WAI and Eumldeuml for replying me !!*

06-12-2012, 08:37	#15
Wolrag Junior Member Join Date: Jun 2012 Posts: 7	Back to After sale serivce ?

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