Headphone Jack, on and off right output

[fractal]

I've had my X5 for about 7 months now, and the headphone jack has started to cut out the right channel. Unless I put pressure on it or turn the headphone plug to exactly the right angle, it's either fuzzy or theres no sound at all.

Has anyone else had this problem? I'd rather not have to RMA my player... is it possible I could fix it myself?

[fractal]

:( Anyone?

[frankmulder]

More people have had problems with their headphone jack (I haven't). Solution: RMA.

[flameboy]

I had the exact same thing happen to me when I dropped the unit a short distance. left and right channel flickered, then eventually both channels died. So i started to use the line-out. after a few more weeks the freaking backlight died.

Since my abuse called the damange, I thought I was screwed. But I decided to at least ask for repair, and if I had to i would pay for the service.

Well, since this seems to be a common problem, the tech support just instantly gave me an RMA number. On top of that, I found out their office is like 10 minutes from me in Irvine.

I drove there and they fixed it for me in about 5 minutes, didnt ask any questions, everyone was really friendly and helpful. I was certainly not expecting such great treatment. Cowon definetly tops out my customer satisfaction meter.

P.S. in regards to fixing it yourself, dont bother. They said they replaced a board inside. I had opened my unit up to take a look, apparently cowon doesnt notice or didnt mind (i didnt really mess with anything though)

[TangoCore]

have the same problem but quick question

i live in montreal (canada) but bough the unit from ecost.com (usa) should i contact cowon canada or usa?

[Budongski]

Hi all
I have been without my Iaudio x5l 30g for a month now and missing it terribly. Its not even 6months old when the headphone jack started playing up and got to the point where it just stopped working. To add to my problem is the fact that I live in Sydney Australia but I purchased it from BHPhotovideo in New York. I also purchased the Mack international warranty and after weeks of emailing, have reached a point where they need an estimate from a local repairer in Sydney. Can someone please recommend me a way to find this out. Your help will be greatly appreciated and I'm sure there will be a few potential Iaudio users keen to know that should there device fail there is some local repairer to go to.

sincerely yours
buds

[robwood]

just a quick post to say i had the same trouble - i lost sound in the left headphone. I am from the UK and sent it Advancedmp3players.co.uk who i bought it from and they replaced it in just over a week.

so all in all its good stuff.

good luck with your repairs

[Budongski]

Its good to hear Robwood that its worked out for. The predicament I find myself in is harder to solve seeing as how I purchased the item from overseas whilst being a resident in Oz. I'm just surprised that seeing as how they sell the item hear they would make it easier to get repaired when necessary.I was duped into believing the international mack warranty would be enough and they would take care of everything but instead make me sort out who to repair it with with no guarantee they would cover the repair. Has anyone else purchased the Mack International Warranty?

[Ian_Locke]

gonna have to RMA my player for the exact same reason. had it for four months now and the RIGHT channel cut out. I hate this. what is so wrong? I have taken VERY VERY careful care of my iAudio, and despite that, I have this problem. I don't hear of many IPOD's that this kind of thing happens to. This shouldn't be a problem....