Remote problems

[Gonf]

I have a rather serious problem with the remote on the M3. THe part of the remote that directly plugs into the main unit seems to have a faulty connection. In other words, applying the slightest tap to the jack there results in sounds fuzzing out, and/or shifting entirely to the left or right earbud. I heard the remote wasn't covered in the warranty, and I ordered my M3 from Jetaudio, through Amazon. Does anyone know if Jetaudio will cover a replacement remote? Thanks for your time.

Gonf

[EllenIaudio]

Yes, the remote will be covered by warranty. Mine was replaced too. Just mail them and it will be replaced soon!

[Gonf]

I just realized it isn't a problem with the remote. It's a problem with the main unit itself! HELP! I'm a student and I can't get it shipped back before the 30 days are up, nor do I have time to spend negotiating with JetAudio on the phone! Any ideas would be greatly appreciated.

Gonf

[Lsportline43]

Well the warranty is for 1-Year. I don't think it will be a problem. Email JetAudio and I am sure they will try and help you out. When did you buy the unit?

[auryn]

I have this problem too. Move it slightly and it cuts out in one ear. Not a big problem for me but annoying nevertheless. If it gets worse I'll call them and see what they can do. I think its a problem with the unit socket rather then the remote.

[Martinp]

Wow, some people have issues ... What 30 days??? You have a whole 365 days in the US and jetAudio will more than happily replace/fix your unit ASAP.

Don't Panic!

[Lsportline43]

Wow, some people have issues ... What 30 days??? You have a whole 365 days in the US and jetAudio will more than happily replace/fix your unit ASAP.

Don't Panic!

Hey it's America everybody wants to get things done at warp speeds. :D

[Gonf]

I thought we had a 30 day return policy. Alright, good to know it isn't. On the other hand, my packaging box with the barcode has vanished. Can I still deal with a repair if I have the serial number, the order number, and an order receipt? Thanks for all the feedback everyone!

Also, I agree that the problem is in the main unit itself (which sucks, cuz that's harder to get repaired than the remote).

Gonf

[Lsportline43]

I am not sure whether or not that will matter, but you should talk with iAudio and get it settled. They will guide you through the process of getting it repaired. Also I think the receipt for the player would be more important for warranty purposes.