PigCorpse
10-05-2005, 10:13
So, my problems can be found here: http://www.iaudiophile.net/forums/showthread.php?t=4355
After a rather quick call to Cowon America, I got the RMA number. Thank you Cowon!
Still, I have a few questions:
1. Can I use my own box (assuming it's rather well packaged) instead of the original package?
2. Do I need to include the warranty card? They just told me to include a copy of the invoice and a copy of the email they sent to me.
3. If I have more problems in the future, I can still send it in again if it's still eligible for warranty service?
4. Will they use the same method to ship it back as I did to ship it to them? In other words, if I use overnight, will they also use overnight?
So the package that I will be sending is a very small box, almost the same size as the X5. It is wrapped in lint-free cloth and bubble wrap. Then I put the two papers inside. It seems rather secure since the X5 doesn't move around (at all). Good to go?
After a rather quick call to Cowon America, I got the RMA number. Thank you Cowon!
Still, I have a few questions:
1. Can I use my own box (assuming it's rather well packaged) instead of the original package?
2. Do I need to include the warranty card? They just told me to include a copy of the invoice and a copy of the email they sent to me.
3. If I have more problems in the future, I can still send it in again if it's still eligible for warranty service?
4. Will they use the same method to ship it back as I did to ship it to them? In other words, if I use overnight, will they also use overnight?
So the package that I will be sending is a very small box, almost the same size as the X5. It is wrapped in lint-free cloth and bubble wrap. Then I put the two papers inside. It seems rather secure since the X5 doesn't move around (at all). Good to go?