View Full Version : Warning about SUNTEC
I don't know what's going on with our old sponsor, shopsuntec.com, but no one has been able to reach them for some time now, including me. Where they've gone, what the problem is, whether they are still in business... it's all a mystery.
If you've been having a problem with your order/product, you'll probably need to contact your credit card company to get a refund.
We would advise against buying anything from the SHOPsuntec.com website at this time.
This is all the info I can find about them, for those of you who didn't pay by credit card...
Stephanie Yi
Director of Business Operations
SUNTEC, INC.
1-703-481-2626
primary email: webmaster@suntecint.com
paypal id: SunTec Inc.
paypal confirmed address:
12890 Darnick Court
Bristow, VA 20136
United States
address listed on thier website:
SunTec Inc.
2875 Towerview Rd, Suite A1
Herndon, VA 20171
and
SunTec Inc.
P.O. Box 3744
Merrifield, VA 22116 USA
other contact info from thier website:
Customer Sales & Service: 866.481.2626(Toll Free-U.S Only)
Fax: 703.481.7966
International: 703.481.2626(Outside the U.S)
eMail: support@suntecint.com, info@suntecint.com, sales@suntecint.com
MSN Passport : yi_steph@hotmail.com
WHOIS lookup on suntecint.com shows:
Stephanie Yi (J9P24) syi@woosinglobal.com
1211 S. Eads St. #206
Arlington, Va 22202
United States
Phone: (713)9795550
Record last updated on 2004-06-14
WHOIS lookup on shopsuntec.com shows:
Organisation Name.... Hyon Yi
Organisation Address. 2875 Towerview Rd. Suite A1
Organisation Address. Herndon
Organisation Address. 20171
...good luck.
Also, if anyone has had a _successful_ purchase from SHOPsuntec recently, please let us know...
It sucks that things had to work out this way. :(
lasers60
06-02-2005, 15:50
can i say it now?
I TOLD YOU SO
I live in Northern Virginia, maybe I should go to these addresses :D
Jim Hogan
06-02-2005, 23:11
Today I sent Suntec an email requesting instructions on how to return for refund the I5 2GB player they sold me in April. Cowan has now acknowledged that these units have design defects (although 2GB memory in theory, actual capacity is limited to 450 files+folders, or about the capacity of the I5 1GB model which is about half the price... :( Cowan indicates that retailers will waive return policies in light of the acknowledged design defect (a defect that Cowan is working to resolve but so far no known solutions.) Given the apparent demise of SunTec, I'm guessing I'm stuck with an expensive 2GB I5 that provides no advantage over the 1GB model. (Glad I ordered my wife's unit from PCMALL ...)
Jim Hogan
06-02-2005, 23:17
AND one more note: SunTec did not send a copy of the invoice or a receipt wen they shipped my I5 to me in April, which may make it impossible to take advantage of the Cowon warranty. (I do have my VISA statement showing the debit from SUnTEc, so maybe that will work if needed.)
Kajok: all major credit cards provide fraud protection and usually some protection against getting defective products or no product at all, if you can't resolve it through the company. I've had to do this a few times with Visa and MasterCard, no problem...
And Kajok: stop spamming the forum. You have put the exact same comment in multiple threads. We get the point, it's been said.
Austinv sorry, I'll stop when refunded...
Kajok: no, you'll stop now. if you have something new to add, that's fine, but don't post the same thing in multiple threads. that's spamming, and you've been warned.
I placed an order on May 17, 2005 and they were very quick to debit my card and then send an e-mail about processing the order and being sent by 1-3 day priority mail. I tried numerous times to contact them, but to no avail. Finally, I got an e-mail message yesterday that "everyone was out of the country" until today. That has to be the biggest bunch of bull I've ever heard. They swindled everyone who recently paid money for any player. They may have had good service in the past, but now they are just plain crooks. I can'y believe their website is still up accepting new orders when I'm sure there is no intention of sending out any of them. Their BBB logo is also false; I could not find them listed in the rgistry at the BBB site. I hope everyone who placed orders will get their moneyback from their credit card or Suntec.
sorry about your situation cbutton... as long as you paid by credit card then getting a refund should be easy, through the CC company.
kemot1984
06-05-2005, 05:48
Just to support austinv:
Kajok, if you just wanted to warn other people using this forum, you've done it already. People, who regularly read this forum have already read you warnings. If they don't read it reguraly, there is a sticky post with warning, which they can't miss!
lasers60
06-06-2005, 19:58
Kajok is right tho, he just wants to get the word out, i mean it is a very expensive peice of technology that lots of people paid for, but are still without
thats just my opinion tho
SHOPsuntec forum has been closed. Any further comments can be posted in this thread.
anyone got a refund or anything from Suntec lately?
beatchef
06-08-2005, 17:45
I bought an M3 from them in April. The M3 turned out to be faulty and there was a long dispute between me and them with my credit card company mediating as they would not give me a full refund. The credit card company in the end said settle it with Suntec and get whatever refund you can. I sent it back to Suntec about a month ago with tracking and I kept e-mailing them asking if they'd received it. After no reply for weeks I got:
"Hi,
Sorry for the delayed response…
The person who handles this is out of the country but will be back by the end of this week.
I’ll relay your email once they arrive so they can handle it immediately.
Thank You,
Liz
www.shopsuntec.com"
A week goes by, nothing. I get a good friend in America to call and all of their numbers are down. I see this thread and now i'm having to take it up with my credit card company again and hopefully get something from them, however they're just going to reopen the dispute, but as they seem to be out of business, credit company may have to cough up some money. Currently out $400 plus $30 sending it back to them plus I don't even have the faulty mp3 player. So, it's not looking good for anybody getting a refund..
just received email from Stephanie:
"I've just got back from Japan 2 days ago, I know things are crazy with our X5 members who have pre ordered. We are issuing them refunds today, because SunTec has not received the supply of X5's yet ... I am going to post on the forum today or tomorrow about our situation."
Still waiting for a reply from Suntec.. I have sent plenty of e-mails and asked for a refund. It shouldn't be so hard to cancel an order!
I can confirm that Stephanie Yi has reappeared, however I am currently having the most inane e-mail exchange with her, which seems to be just a way of stalling to get the rest of the refund to me. To remind: I had gotten just over half of my total USD 364.99 back through Paypal, due to insufficient funds in Suntec's Paypal account. Stephanie first asked what my refund was for, although my previous e-mail string with the request for refund AND all details AND the order number was attached to the reminder she was replying to, so I suggested to her that she read it. Today she is telling me again that she does not understand what the charge is for. I am not sure whst is not to understand in a simple calculation, so I must conclude that they are simply stalling. It is turning into a farce. Will keep you all posted. Maybe she'll work out that USD 364.99 (what I paid) less USD 192.53 (my partial refund through Paypal) equals USD 172.46 (the rest of the refund I have been requesting several times from Suntec now).
Novacane
06-11-2005, 03:28
Yep, they got their act back together now i think. Stephanie is back and her responses are quite prompt, and i got my refund back the same day i got a response from her and a receipt.
Did you use the webmaster e-mail adress? I haven't got a response yet, and believe me, I have sent enough e-mails..
This is what Stephanie told austinv (se earlier in the topic) 9th June: "I am going to post on the forum today or tomorrow about our situation". Today it's 11th and can't see that she has written anything on this forum.. Based on my experience it seems to me like they don't care much.
has everyone recieved thier product or refund by now..?
spencerd
06-13-2005, 18:24
Not yet, I've still havent heard anything at all from them, I already ordered mine from ecost.com, and hopefully Ill get refunded soon or Ill dispute the charge tomorrow when my credit card company will allow me to.
I Talked to her!
Everything is almost done for me!
Thanks
hey wat shd i do...i've been mailing stephanie abt the player regularly but she just isnt replying...its been abt 4 months now since i returned my player for exchange due to defect
stephanie if u're reading this...plz reply...
I Talked to her!
Everything is almost done for me!
Thanks
Content pour toi!
hey..has anyone actually got a refund or replacement....
reply
IF YOU HAD TO WAIT 6 MONTHS FOR A SIMPLE RMA AND THE VENDOR WENT AWOL, YOU'D BE SPITTING & CURSING TOO, BUT IF IT HURTS YOUR EYES THAT BADLY HERE (I'M JUST TRYING TO FIND OTHER FOLKIS IN THE SAME SITUATION HERE AND ALL I GET IS CRITICISM, SOUNDS LIKE YOU PEOPLE WORK FOR SUNTEC LOL):
man these FOOLS jacked me - I ordered an enox tms-600 512mb and it turned otu to have a crappy battery bay door cover. I returned it under their so called lifetime warranty and they said it'd be no problem. Looks like lifetime warratny means it takes a freaking lifetime for them to deal with anything. This was in FEBRUARY of 2005, it is now almost July. First they gave me the bs that they were out of the country - then when they are supposedly back none of their phone contact works, none of their whois info is valid, their administrative contact for their webstie claims they are no lnoger in fact the administrative contact, a search with the operator only turns up a Stephanie Yee, not Yi, in this area. I spoke with her about 4 days ago at whioch time she once again, after abou 6 or 7 other times, told me my return was on the way. Of course I duidn't bleieve her after all the bullshit all numbers are either out of service or cannot receive messages - I've also left pager messages to no avail. I filed a police report with Arlington PD an they said they're worknig on it - If anyone wishes to add to this contact me and I'll see if they can append your info to the report in the case i might help them or any of us get our STUFF back. I've also filed a report of identity theft and online fraud with the BBB.
NOTe: I JUST RECEIVED A CALL BACK FROM STPEHANIE IN THE MIDDLE OF COMPOSING THIS MESSAGE - only because I think she didn't recognize the phone number I called from - this person who has lied to me for half a year CLAIMS to have sent my package, again. I won't believe it until I see it. but if anyone wants a nubmer that apparently works, or rather wants her number WHILE it's still working (knowing this place) PLEASE CALL HER NOW - let them know I'm not the only one who has been bitching about and at them without and acknowledgement
STEPHANIE YI - fake sales rep lol - SUNTECINT - 703-930-8485
CALL HER PLEASE
I am looking into tkaing them to court and speaking with a lawyer about this as well if anyone is interested in pursuing this. peace
BETTER? LOL, SO SENSITIVE
iaudio_brad
06-24-2005, 20:03
Okay, that language is just unacceptable in any forum. I understand your frustration but you have taken it too far. Edit your post.
CURRENT WORKING NUMBER FOR STEPHANIE YI
703-930-8485
(YEE ACCORDING TO PHONE SEARCH, VERY SKETCHY IF YOU ASK ME, ON TOP OF THAT THEIR WHOIS INFORMATION COSTANTLY CHANGES - AT LEAST THE PHONE NUMBERS)
CALL HER WHILE THE FREAKING NUMBER STILL WRKS AND YOU CAN ACTUALLY REACH SOMEONE BECAUSE JUDGING FROM THEIR HISTORY YOU WON'T BE ABLE TO CONTACT THEM FOR VERY LONG.
Let these fools kno they can't just walk away and rip off this many customers
I've just emailed them to let them know about all the upset/piss-off people in this forum. ALL mail was retuned from these addresses:
webmaster@shopsuntec.com
sales@shopsuntec.com
support@shopsuntec.com
support@suntecint.com
the only onesa that appear to be valid are
sales@suntecint.com
yi_steph@hotmail.com
webmaster@suntecint.com
whether or not stephanie or whoever decide to reply to you is a whole othe question though
yo know what, it's 5 minutes later, i just tried to cal lthem back about the tracking number that tephanie provided m wit that is invalid - the lies that this woman concocts are incredible- i was in japan, i was getting mairred, i was on my honeymoon, the labels in our packaging facilites wer no good, we have on internet connection (though we're a fucknig online vendor) and the number doesn't work anymore - I'm not hopnig to get anthing back from these assholes, but if anyone is interested in pursuing this please contact me - I've filed a polic freport and am lookin into this company's business license as well. very sketchy people
i take that back, their email does not work - FOOLS [EDITED FOR THOSE WITH WEAK STOMACHS]
now she sends me a bogus tracking number and says the package will be here by 3pm tommorow - the tracknig number does not work on usps where she said it would, netiher on ups nor fedex. on top of that she's telling me to chill out, yes I've sent some pissed off emails and left some loud messages because this is the only time i get any response from them if ever, and she tells me she's goig to try and charge me with verbal assualt. lol. I'v been asking for my player for six fucking months, two or 3 of which I asked and WAITED for it politely, all the whiel these people have my credit info and are AWOL so I have no fucknig clue what is going on. No shit I started spitting and cursing. Especially when she just contiunes to lie to me the few times i am able to get in touch. she told me 4 days ago on the phone my shit was o the way. She gave me a bogus tracknig number and excuses on the phone earlier today and just sent me an emal with a fucknig bogus tracking number. this is bullshit.
You are aware that it often takes tracking #'s 24-48 hours to show up?
I don't see how the swearing here is helping your case.
uh, yeah - i realize that, tyhis is not my first time shopping onlnie lol. I don't kniw if you read the rest of my posts but it's been SIX MONTHS, during most of which stphanie was never in touch with me to let me know hwat had happened with my rma, my credit info, or anything esle. Sure cursing doesn't help. But after months of being civil and polite and getting jerked around, I'm pissed. As far as tracking infor goes, this info was given to me 24-48 hours ago and is bunk - it's one thing to make up little lies if actual mishaps come up and heed to be dealt with, but to start doling out fake tracking infoi s another. On top of that I'm of course not able to get back intouch wit them now. The only reason Stephanie answered my last call this time in which i got this so called tracknig number is becazsue I called from a different phone number she apparently did not recognixze. Otherwise i get no answer or get the machine. So you know what, I dont need a lesson on the us postal service trackni system or my cursing - I'm jsut trying to find people in the same situation, if you;re not or can't contribute to resovling it some way, I don';t understand why you're in here because telling me what I already know doesn't help. I jsut want my RMA back after 6 freaknig months. I already got lectures from the ihnfamous Stephanie Yi on all that, don;t need it from anyone else. thanks anyway. Now, if there's anyone who actually feels like doing something about this (rather than those of us who obviously have too mcuh time on our hands) please, lets.
the point being, maybe swearining doesn't help, but nothing else has either. i've filed a report with the FTC and the Arlington police dpeartment - neither of which has prevented stephanie from continuing to deceive me, and a lot of other too - she got real money from real people so if all you;re in here to do is criticize, well it's not appreciated. I don't even want to be in this forum in the first place, this is an absolute last resort. I put up with enough from suntec as it is, I didnt come here to listen to useless information doniago.
iaudio_brad
06-26-2005, 01:07
I just got an email from Stephanie Yi saying in response to when they will have the X5 in
"We do not carry iAudio Products"
Thats weird
brad
beatchef
06-26-2005, 10:14
I've had no reply from her in weeks, they've got my returned M3 but i've had no refund still, My creditcard company doesn't seem to be doing much for me either, the only thing left seems to be to claim the insurance on the package, it was insured for just under how much I paid for the M3
shopsuntec.com
06-27-2005, 03:26
Kajok, do NOT believe one word this guy Brent Nicholas "NIPPS" is writing on this forum. First off, he is NOT even an iAudio owner. He purchased some Cheap Enox Mp3 player from us a while ago, he then returned it because the battery cover wasn't working. We offered a refund or another player but he only insisted Enox TMS model. I tried my best to help him with the item 512mb which has been long discontinued - this Enox item is non competitive item and we did not sell this item. However, we tried our best with anything we can do by refuding him $70, and offering him 256mb AND on top of that EXPESSSING the mail overnight, but he's been ONLY falsely accusing our business on this forum, been extremely RACIAL with "Asians", AND VERY DIRTY MOUTH, and threatenning. We are reporting him to FBI and local Colorado Police and he's going to be reported.
We are issuing refunds for those of you that have pre-ordered X5's. We have issued much of the refunds, but if you haven't gotten the refunds yet. Please contact webmaster@suntecint.com - please do not email support@suntecint.com.
We will NEVER CHEAT customers, that's our promise. Please understand that due to so low margins, we are not distributing iAudios anymore. We are selling what we have in stock now. However, we won't be continuing iAudio.
Please contact webmaster@suntecint.com if you haven't received the refund yet! EMAIL is the BEST method.
iaudio_brad, i don't see why you intervene... there are tons of people that have been cheated by Suntec! What language they use is their problem. Its a topic warning about suntec and NIPPS' messages are appropriate... I can tell you that I too have been cheated by them... and I feel in the same way NIPPS does! It is outrageous and we can't do much about it for now...
Nipps, contact me, if you want to add my name on the complaint you filed against Suntec!
beatchef, that's what I hope too since I sent mine back more than a month ago... So far, I have been unable to contact them!
It was a long and painfull wait to finaly know that Suntec wouldn't carry Iaudio but I got my refund for my X5 preorder within 48h.
I'm almost done with stephanie she has been answering my mails!
If she ships my order today then everything will be fine for me! :)
@Kajok:I think you need to give you credit card number in order for her to put the money "somewhere" , I "think" it's safe...
No need for me to put my name on the complaint!
I just wanted to say that SunTec is NOT a fraud company!!
They have done everything for me,and for almost everyone else!!
Itou got his refund like everyone else!
Also Stephanie in her last email told me to tell to the people that didn't have there refund yet to contact her immediately!And she will help them...
Etienne
I have to say that Suntec have a nerve to say that they do not cheat customers. I am still waiting for the rest of my refund and have not received any replies to my recent e-mails. I have now put American Express onto the case, after getting nowhere with Paypal.
Until and unless I get a complete refund from Suntec, I will have to conclude that they have been acting incompetently at best, fraudulently at worst.
I have just written to them again. Will let you know if I hear from them.
shopsuntec.com
06-28-2005, 01:17
Heidrun, you got your $192, but waiting for the rest of $172. We've explained to you in email that our Paypal account is limited and although money is sitting there in our account, we cannot process sending payment or withdraw until we resolve w/ Paypal. This process takes few days. Don't be so pessimistic. You can put AMEX to this case, but will not be much of help, because eventually they have to contact Paypal anyhow. And you are NOT the only one that I cannot send, Kajok (Dimitrov) is also waiting for her refund via Paypal. Think considerably, how we did we stay in business IF we meant to be "fraud" company like you say? Why would Itou, or Etienne, or anyone get their refunds and not you? We don't know you personally.
I have to say that Suntec have a nerve to say that they do not cheat customers. I am still waiting for the rest of my refund and have not received any replies to my recent e-mails. I have now put American Express onto the case, after getting nowhere with Paypal.
Until and unless I get a complete refund from Suntec, I will have to conclude that they have been acting incompetently at best, fraudulently at worst.
I have just written to them again. Will let you know if I hear from them.
just FYI guys, Suntec sent an email to us (iAudiophile) threatening to sue if we do not remove thier contact information. of course, we do not respond well to threats, especially from a company that took people's money (charged credit cards) for products they never had (iAudio X5). the information was posted here to help our users track down those people behind Suntec who had taken thier money and then completely dissapeared for a month. obviously there are still people waiting for thier refunds/returns, so the contact information will remain.
Suntec: if your paypal account is really frozen or whatever, fine, send these people a check. we will remove your contact information only after iaudiophile users have recieved thier refunds.
Update:
I have finally heard from Suntec. Just two quotes:
"We haven't been reacheable because operations have changed"
(whatever that means after all the other excuses they dreamt up)
and
"our account is limited and we are resolving with Paypal at this time"
(yes, it has been suspended because of insufficient funds. All they need to do is put sufficient funds into their Paypal account to allow Paypal to refund the customers who have not received their goods or services)
Sue iaudiophile because you publish contact information which is in the public domain anyway? What absolute rubbish. This empty threat only shows that they are not acting in good faith. No professional, respectable commercial operation would even consider such a ridiculous bluff.
keep us updated, karline. let me know if there's anything i can do to help.
beatchef
06-29-2005, 12:10
Apparently they're in the process of refunding me. minus the shipping cost and minus the shipping it cost for me to send it back to them, even though the item was faulty. I'm really annoyed at this, but it's better than nothing, i'll keep everyone posted if i see even a dollar back
Sorry Kajok I was away,
Yes you do have to give your credit card details (I personaly already gave these information when I pre ordered the X5 anyway). It has been safe for me. Despite the desilusion in regards to the X5, SUNTEC was fast and efficient to refund.
I also think it is more than fair for Iaudiophile to keep the Suntec details online and for Suntec to accept it untill everyone has its $ back. Good on you Austinv.
My refund is still outstanding, and I am certainly not going to give my credit card details to a company, when I have originally been paying via Paypal because of a supposedly enhanced protection. Suntec allege that they have sufficient funds in their Paypal account but so far no confirmation to that effect has turned up from Paypal. If Suntec are really that keen on refunding me and other customers as they allege they are, they can send me a check. After all, they have my address. Unless something turns up within the next four days, I will consult a lawyer.
Update: I have just spoken with Paypal, who are telling me that if there were sufficient funds in Suntec's account, I would be refunded. Since I am not being refunded, this means that the funds in their account are insufficient.
Buying through Paypal, is, btw, not always a guarantee that you get your money back, as I learnt through this process. Unless you pay for their 'money back guarantee' all they promise is 'best outcome'. In my case this means they just took what they could get from Suntect, and then close the case.
Conclusion: I will not pay anything through Paypal in the future, but pay straight through my Amex card, which seems to have better protection.
Today, I got back my money. I got back the sum I paid for the G3 minus the shipping cost even though the item was defective:) After hundreds of letters, phone calls and some grey hair, I can positively say that they have lost me as a customer but I am convinced that Suntec is a very reliable company:) I am actually very happy that all this is over and hope that you get back your refunds too!!! Since "French hypocrisy" is well-known, I can even say: Thank you Suntec, you ARE the BEST!:)))))))))
hi my name is Kyle Timmins and I purchased an m3l from suntec in may , the package came with no receipt, and now I am having trouble with the remote connection, I contacted suntec last week and got two very quick responses but o I get nothing, none of the phone numbers work and I get no email replies, what should I do. I'm not asking for a refund I just want a receipt.I hope suntec sees this post.
MistahMan
07-13-2005, 02:13
I don't get it, what happened to that company? Weren't people praising it as THE spot to get Iaudio gear from? I think I was one of the last few people who was able to get what I ordered from them within a reasonable amount of time.
vinnie97
07-13-2005, 03:07
I think the aggressive pricing of competitors' products kinda' did them in as far as profitability is concerned. Also, the policy of charging your card before shipping the product and poor communication were not good facets of the company. Generally in the past when you finally reached someone, the customer service was great.
Just to inform, I am still awaiting my refund for an m3 40gb I returned April 19th. It was to be an x5 exchange at the time. I have been communicating with suntec via email this entire time, and making very slow progress. The pattern typically consists of me asking what's going on, I eventually get a response, we make some headway, then suntec asks me for more info, which I provide, then I wait a week and send another inquiry email. We've exchanged 27 emails...
So far they've said I will be refunded, but mentioned nothing as to how, when, or amount. No word from suntec since June 27th. I've been very patient all this time, but not sure how much longer it can last. Here's hoping things work out.
hey ppl ...wats happenin with suntec....suddenly stephanie has just stopped replyin....absolutelyno way to contact her...i sm1 in touch with em...plz help sm1
****** THIS IS IMPORTANT********* I am sure their are many people like me who didn't receive a receipt when they ordered their player from suntec, thankfully the good people at cowonamerica are accepting any products that were purchased from suntec without a receipt given within the last few months. simply explain you situation and they should give you the go ahead to send it. Peace. ;)
hey ..is anyone planning to take some action against Suntec...I';m game....its high time now
UPDATE
Just come back from a trip and see from my e-mails that Suntec has finally refunded the balance of the amount they owed me on July 20th. (Their previous e-mail on July 11th, btw, had said "we will issue a refund tonight and you will see it tomorrow", so just another delaying tactic on their part).
For me the chapter is closed but my conclusions stay the same - Suntec is the most incompetent, lying seller I have ever dealt with, and I will not pay through Paypal again if I can avoid it, since they have morphed from a service protecting the buyer to a service for the seller, no matter what their publicity blurbs say.
Good luck to everybody who is still waiting for refund or goods. I hope that the outcome of your cases will be positive, too.
summerblink
09-28-2005, 03:17
WOW, i wish i had seen this thread earlier!!!! i went through paypal - then the better business bureau . . . i finally called Cowon today and they are sending me a carrying case for my troubles, but they themselves are owed a large sum of money by Suntec . . . this is BS!
i'm gonna try these numbers listed in here tomorrow.
i
want
my
money back!!!!
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