Cowon Europe????

[Pipedream]

Hi guys!
I need to get my battery replaced cause it last only 5-6 hours!
I wrote a couple of mails to the email adresses(cowon europe) i found serching the forum.
No one answered me....so i'm wondering if there still support in europe....

thank you

Pipedream

[breakfastchef]

See the article "Service Policy Changes In Europe" on the front page of this website - http://www.iaudiophile.net/news.php. It may be helpful.

[FranzFerdinand]

They haven't replied to me either.. I think I'm gonna mess with it, trying to change its battery..

[Rianu]

Hmmm ... does that mean i can still send my defective X5 to the "old" adress for Cowon Europe Germany for repair?

[rustikki]

Try phoning them. They try not to encourage it as usually it's your retailer's job. I too got nowhere with emails (bothersome as I was travelling) but eventually tried the phone and the human touch works wonders. Yes you can tell they're a small outfit there in Frankfurt coping with all these weird western non-apple types (but not actually american pro-microsoft types).

After a chance meeting with a mediterranean floor my X5 decided to try to escape the case through the aperture on the left. If your brains have ever come flying out your right ear you'll know what I mean. All it needed from a loveless point of view was a fixed headphone jack but (in covert admission that the 60GB gubbins barely fit in the case) they very slightly widened the housing on that seam giving it a charming (and preferable) asymmetry. I worried a bit about increased vulnerability to dust and moisture but this may well have been a drop in the dustbowl and anyway I've since wrapped it in a colourful sticker'n'sellotape skin that also protects the bottom (has ANYone still got their rubber doohickey?). They seemed v sweet and I wouldn't be surprised if despite paranoias on other steams they might forgive rocky boxing if you cover it up and don't burn the CPU doing useless IP3 tags etc. (Has anyone had an actual, verifiable void?) After all, what with DRM issues and no more firms they can't be TOO picky. But, FF, 'do you want to' mess with the innards? Now that I finally have decent headphones (PX100) I'm dispensing with all but the smallest EQs ("parametric" or not) and am finally getting real... well.. beauty out of this beast. I hope to live happily ever after. Please.

[FranzFerdinand]

Well, sure.. headphones are very important to appreciate your X5. I fell in love with mine second time 9 months after I bought it.. new headphones you see. But playing time is very important to me too, so a battery replacement by my own is not out of the question.
By the way, can you post some photos of your X5 after "the incident"?

[fathazza]

my x5l is also broken and im having absolutely no luck getting it repaired...

i bought it from mp3players.co.uk last january who have since gone bust...

so returning it to my "local reseller" is a bit of a no go...

I tried phoning the german repair centre and they politely told me to it wasnt their problem...

Tried about 5 different email addresses for cowon and had no replies...

i love my x5l but frankly this is getting annoying, a friend of mine broke her ipod the day after my x5 broke, and got her machine fixed within a couple of days, its been a month and a half since mine broke and i cant find anyone at cowon who will even reply to my emails... that is not what i call service and despite it being a great player i seriously doubt whether ill ever buy another cowon product...

[rustikki]

fathazza, when I phoned frankfurt they told me it was the retailer's job but that that particular retailer had been wrongly telling people to deal with Cowon direct and they said in the circumstances it was ok to do so. perhaps you should try them again. if this fails and for obvious reasons you can't get the retailer there MUST be some way round it. surely Cowon will have to take the thing direct in the end. if they refuse, try a consumer association. or a lawyer/citizen's advice! but don't email, it's pointless.

franz, i didn't photo it when the 'incident' occurred. and now, i don't want to remove my stickytape skin and anyway I really and truly have no access to digital photo generation. this may sound unlikely to you computer whizzes but in truth i'm a bit 19th century - my idea of portable audio is a wind-up wax gramophone - great sound without any electronics let alone digitation, buffers, etc. (not that i have one, but i do have a large vinyl collection gathering dust in storage) We'll pass lightly over why i have no friends hereabouts who could take a snap. if the oppo arises one day...

Basically on the side of the X5 the headphone/remote jack is housed in the top half of the case, with a thin strip of the top half of case between this and the bottom half of case. This strip has been broken and slightly bent to form a slight half-S shape, sandwiched by the headphone/remote jack on top and the bottom half of case below. Thus the housing is about 1-1.5mm wider on that the left side. It may sound dubious but in reality it seems quite secure, albeit there are two pinpoints of darkness visible that i wouldn't like to explore with a pin, although in all probability there's nothing vulnerable there (he said hopefully). The sticky-out button on the joystick (over on the right hand side) means the maximal dimensions are no greater than before, and now all that hard drive mysterious material is not bursting to escape. The machine no longer lies completely flat on its back, which gives it character, but I've stopped it rocking on flat surfaces with my kiddie wrapping solution, which also protects the jack port by covering the unused remote attachment section.

Sorry this is soo boring. Yes a photo would have been better. Hope you're enjoying the islands?

[schnurri]

i called the phone support in germany last week, and they where very polite and told me to send the player in for repair. they also mentioned that sending the device first to the retailer would take much more time, because the dealer will send the device also to cowon in frankfurt. so why not send it to them in the first place.

germany, austria and swiss customers can visit this site for contact data

http://www.cowon.ch/support.html

[fathazza]

no luck there, no answers to my emails..

cowon really do have the worst customer support of any company ive ever experienced...